Before returning an item
Contact EG Technics with the order reference, product model and a clear description of the issue before sending anything.
Returns
Returns information is being prepared
The final returns process will explain how to request help and what information is needed.
Preparation notice: This page is not yet a final customer policy.
Faults or damage
The evidence and handling process for faulty, damaged or incorrectly supplied goods is still being documented.
Change of mind
Any change-of-mind conditions and return-shipping responsibilities remain to be approved before checkout opens.
Consumer rights
The final policy must not exclude rights that apply under Australian consumer law.
Need help now?
Contact EG Technics before ordering
Ask about product suitability, delivery or a ventilation service.